We provide the DevOps automation platform built to empower developers. From cloud infrastructure provisioning to production deployment, Qovery streamlines every step, enabling faster delivery, simplified workflows, and significant time savings.

🤩 Why Your Role is Important:

We are seeking a Technical Account Manager to join our founding team. This role requires a unique blend of technical expertise, customer engagement skills, and a passion for cloud technologies.

You will play a pivotal role in supporting and guiding our customers, ranging from engineers to non-technical decision-makers, through the complexities of cloud infrastructure and web development.

🚀 What Will Your Job Look Like:

Your day-to-day responsibilities:

• Pre-sales & On-boarding: Collaborate with Account Executives and Customer Success Managers to provide excellent pre-sales and customer onboarding experiences. This includes aiding customers with workload migration, technical best practices, Qovery platform setup guidance, and custom integrations.

• Product & Tech Support: Be our product expert, supporting all our existing customers on the Qovery platform functionality and cloud provider integrations while ensuring timely issue resolution

• Drive continuous improvement of support processes through documentation enhancement, tool optimization, and knowledge base development to scale our customer support capabilities

• Serve as a technical liaison between engineering teams and stakeholders, translating complex technical concepts into clear, actionable insights

• Contribute to Qovery's open-source ecosystem, particularly the CLI and Terraform Provider, to help our customers during the onboarding and run phases

💡 About you:

• Senior-level engineering experience, particularly in Cloud infrastructure and software architecture in production environments.
• Proficiency in at least one of the following: AWS, Azure, GCP, Kubernetes.
• A solid foundation in Engineering and Infrastructure principles (e.g., DNS, operating systems)
• Strong debugging skills in complex technical environments
• Excellent customer relationship skills and the ability to engage effectively with both technical and non-technical stakeholders.
• Experience with technical support on SaaS products
• Comfortable with at least one programming language and open to learning Kotlin, Rust, and Golang (preferred).
• Fluency in oral and written English; additional language skills are a plus.

🎯 What you'll get at Qovery:

• Competitive Compensation
  
• Comprehensive Benefits: Health, dental, vision, 401k, PTO, and life insurance.
• A flexible work environment with a fully remote environment
• Continuous learning and professional development opportunities
• An authentic company culture with a focus on collaboration and innovation

💥 Our Talent Acquisition Process:

We’ve designed a streamlined process to ensure a great candidate experience. Typically, it takes 3-4 weeks:

1. Screening with Marie, People Manager (45 min to 1hr)
2. Hiring Manager interview to deep dive into your tech skills (45 min to 1hr)
   
3.  Case study to showcase your tech skills and your ability to discuss with a Client (45 min to 1hr)
4. Cultural round to meet with a co-founder and leadership to discuss alignment with Qovery’s values and mission (45 min to 1hr)
5. Final with Romaric, CEO
6. Reference Checks: Validate performance, integrity, and alignment with our needs

We’re committed to keeping you informed throughout the process, ensuring a smooth and transparent experience.